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Accessibility Statement

Last updated: 22 October 2025

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1. Introduction

At Genesis Agency, trading name of GENESIS GROUP (GEN) MEDIA, MARKETING & RECRUITMENT LIMITED (Company No. 14968376), we are committed to ensuring our website, www.genesisgroup.agency, is accessible to everyone.

We believe in creating an inclusive digital experience for all users, including people with disabilities, and continually strive to improve usability and accessibility, guided by recognised best practice and accessibility standards.

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2. Our Commitment

Our goal is to make our website and online services conform with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are recognised as the international standard for accessibility.

We aim to:

  • Provide content that is perceivable, operable, understandable, and robust.

  • Ensure all visitors can access key information and services, regardless of device or assistive technology.

  • Maintain clear navigation, strong colour contrast, and responsive design.

  • Continuously monitor accessibility as we update our content and digital tools.

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3. Measures We’ve Taken

We have implemented a range of accessibility measures, including:

  • A responsive design compatible with desktop, tablet, and mobile devices.

  • Use of alt text for all relevant images.

  • Consistent heading structures and clear labelling for forms.

  • Keyboard-friendly navigation and focus indicators.

  • High-contrast colour palette for improved visibility.

  • Compatibility with screen readers and speech recognition software.

  • Integration with accessibility features provided by Wix and our AI-powered tools.

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4. Known Limitations

While we strive for full accessibility, some areas may not yet fully meet WCAG 2.1 AA standards. Known limitations may include:

  • Some embedded third-party content or AI chat interfaces may not yet provide full keyboard or screen reader functionality.

  • Older documents or media files may not have full text alternatives.

We are actively working to resolve these issues and welcome feedback to help us improve.

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5. Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website and digital tools to identify and resolve accessibility barriers.
Future improvements include:

  • Enhanced support for dynamic content (AI chat and video captions).

  • Accessibility reviews for all new features before deployment.

  • Continuous staff training in inclusive digital design.

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6. Feedback and Contact Information

We welcome feedback on the accessibility of our website and services.
If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Team
Genesis Agency
Email: contact@genesisgroup.agency
Registered in England & Wales
Company No: 14968376

We aim to respond to all accessibility enquiries within 10 working days.

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7. Enforcement Procedure

If you are not satisfied with our response to your accessibility feedback, you may contact:

The Equality Advisory and Support Service (EASS)
Website: www.equalityadvisoryservice.com
Telephone: 0808 800 0082

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8. Accessibility Tools and Support

For the best experience, we recommend using the latest version of your preferred browser (such as Chrome, Edge, Firefox, or Safari) and enabling built-in accessibility features.
Many devices and browsers offer assistive settings such as zoom, text-to-speech, and high-contrast modes.

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9. Continuous Commitment

Accessibility and inclusion form part of our wider mission to support equality, opportunity, and innovation across our digital ecosystem.
We view accessibility not as a compliance obligation, but as a commitment to delivering a better experience for everyone.

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