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Privacy Policy

Last updated: 22 October 2025

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1. Introduction

Welcome to Genesis Agency, a trading name of GENESIS GROUP (GEN) MEDIA, MARKETING & RECRUITMENT LIMITED (“we”, “us”, “our”).
Registered in England and Wales under company number 14968376, our registered office is in the United Kingdom.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.genesisgroup.agency (“our website”) or engage with our services.

By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect and process the following types of information:

a. Personal Information You Provide Directly:

  • Name, email address, phone number, and any other details provided via our contact forms.

  • Information submitted through newsletter sign-ups.

  • CVs, employment history, or professional details submitted via recruitment applications.

  • Payment details or billing information for bookings or transactions.

  • Any additional information you voluntarily provide during correspondence.

b. Automatically Collected Data:

  • IP address, browser type, device information, operating system, and referral URLs.

  • Behavioural and analytical data collected through Google Analytics, Meta Pixel, and Wix analytics.

c. AI and Automated Interactions:
When you engage with our AI-powered assistants or chat features (e.g., ChatGPT integrations or other AI tools), we may collect conversational data to improve customer support, insights, and service delivery.

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3. How We Use Your Information

We process your data for the following purposes:

  • To provide and manage our services.

  • To respond to enquiries and communicate effectively.

  • To process applications, bookings, or transactions.

  • To manage marketing campaigns, newsletters, and communications.

  • To analyse website performance and user behaviour.

  • To comply with legal or regulatory obligations.

We process your data lawfully under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, using the following lawful bases:

  • Consent (e.g., newsletter subscriptions).

  • Contractual necessity (e.g., bookings, recruitment, or client agreements).

  • Legitimate interests (e.g., marketing analytics, service improvement).

  • Legal obligations (e.g., record-keeping, accounting compliance).​

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4. How We Share Your Information

We do not sell your personal information. However, we may share data with:

  • Service providers such as Wix, SimpleBooks, Google, and AI platforms like OpenAI (ChatGPT), used solely for service delivery and operational purposes.

  • Professional advisors (e.g., accountants, legal consultants).

  • Regulatory authorities, when required by law.

All third-party processors are carefully vetted to ensure GDPR compliance and data security.

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5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

  • Contact enquiries: up to 12 months.

  • Recruitment data: up to 24 months (unless consent for retention is renewed).

  • Financial data: up to 6 years for compliance with HMRC requirements.​

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6. International Data Transfers

Our website and systems may transfer data outside the UK (for example, to the United States via Google or OpenAI). In such cases, we ensure appropriate safeguards, including UK Adequacy Regulations, Standard Contractual Clauses (SCCs), or equivalent protective measures.

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7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

  • Secure servers and SSL encryption.

  • Access controls and staff confidentiality agreements.

  • Encrypted data storage and restricted third-party access.

However, no online transmission is completely secure; users provide information at their own risk.

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8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent at any time (where applicable).

  • Object to or restrict processing.

  • Request data portability.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

To exercise any of these rights, please contact us using the details below.

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9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site performance.
You can manage cookie preferences through your browser settings.
For details, see our separate Cookie Policy (available on our website).

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10. Third-Party Links

Our website may include links to external websites or services. We are not responsible for the privacy practices or content of those sites.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Data Protection Officer
Genesis Agency
Email: contact@genesisgroup.agency
Registered Company: GENESIS GROUP (GEN) MEDIA, MARKETING & RECRUITMENT LIMITED
Company No: 14968376
United Kingdom

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